Are you a frequent visitor here?
The easiest way to request a repeat prescription is online using the Patient Access service. Use of this service requires a one off registration (our reception team can help you with this). Once registered you can use a PC or the mobile app. to access and re-order all medication on your repeat prescription list. You can also use this service to book and cancel appointments with the practice.
At present we are still accepting email request for repeat prescriptions, but hope that those of you who use this method can be persuaded to switch to Patient Access. Paper requests are still accepted but we do not accept repeat prescription requests over the phone. Alternatively most local pharmacies will be willing to re-order regular prescriptions on your behalf if you ask them to do so.
We endeavour to process all repeat prescription requests within two working days.
In general we prescribe a maximum of three months supply of medication on a single prescription (6 months for oral contraception). Some medications, particularly strong pain killers and medication prescribed for mental health problems are issued using monthly repeat prescriptions.
To patients who are stable on a regular repeat prescription, we offer the opportunity to receive a repeat dispensing prescription. This can allow you to receive your medication on a regular basis for up to a year without the need to request repeats. Feel free to discuss this with your GP.
Generating repeat prescriptions is not simply an administrative task for us. Our doctors and pharmacist spend a considerable amount of time each day checking and re-authorising repeat prescription requests.
Many medications need to be monitored (by blood tests or clinical assessment) and part of the process of generating repeat prescriptions is ensuring that these requirements are being met, and that medication is only re-issued when it is safe to do so.
You can help us by:
- Only requesting what you need.
- Ordering medication in time, and not waiting until you are about to run out.
- Responding promptly to requests for checks and blood tests which may accompany your repeat prescription.
- Ensuring that if medication is ordered by someone else on your behalf (e.g. a relative or a pharmacist) that you double check that only items you need are being requested.
- Only requesting medication that you are currently being prescribed on regular repeat prescriptions.
- Understanding that even if you have been on the same medication for a very long time, we might occasionally want to review your prescription and make changes if these are appropriate. Questioning your need for regular medication is an important part of our role as safe prescribers.
The safe processing of repeat prescriptions for our 14000 patients is an enormous task which occupies a large amount of administrative and clinical time. We try really hard to get it right but are aware that in spite of this there are times when we might fall short of the mark.
If something goes wrong – please explain it to us and we will do our best to put the matter right. Please don’t shout at our receptionists!