The Caversham Group Practice

Committed to providing quality NHS Care
0207 428 5700

How do I Book & Cancel Appointments


How can I book an Appointment?

  • You can call the surgery 24/7 on the number at the top of this page. Press option 1 for appointments managed by our automated system.

    You will need to enter your date of birth and your telephone number in order to use this service. If you are unable to access this then your records do not match ours and you will need to call us, on the same number, in working hours and choose Option 2.

  • You can sign up to Patient Access and book appointments online using your PC, Mac, Tablet or Mobile.

  • If you require an urgent appointment or an interpreter or wish to see a practice nurse then these appointments are not yet available on the automated telephone system or on Patient Access so you will need to contact reception to arrange these appointments.

  • You can come in to the surgery and arrange an appointment over the reception desk.

Appointment Length

Generally, appointments are booked with a length of 10 minutes if seeing a GP. If you require extra time, or need an interpreter then please get in contact with reception and they will arrange extra time when booking your appointment.


Our practice nurses are generally available at a much shorter notice than our GPs and can treat a wide range of medical conditions, please consider seeing one of our practice nurses if your visit concerns any of the conditions listed here so that you can be treated more promptly.

How can I be treated if I have an urgent medical problem?

If your issue is not a 999 emergency, then if the practice is open we can provide same-day access and telephone consultations with our GPs – We call this the Triage System.

Out of Hours

If the practice is closed, then please call 111 – they will advise you of the best course of action relevant to your symptoms.

Please attend on time

Please try to be on time for your appointment. If you are more than 10 minutes late it may not always be possible for you to be seen. You should receive a reminder text message 24 hours before your appointment.

If you are not receiving these then please make sure that we have your correct contact details. You can update your contact details here:

Update your contact details

Electronic Check-In

When attending for your scheduled appointment please try out our electronic check in. This will log details of your arrival and automatically inform the GP/Practice nurse of the fact that you are now waiting to be seen.


We would like to thank the 89% of patients that do attend their appointments on time. If you are unable to attend your appointment then please let us know so that it can be offered to someone else. We can usually fill an appointment even at very short notice so please help us by cancelling any appointments which you are unable to attend.

Cancel by Text

If we have your mobile number then you will receive a text before your appointment, you can text back “CANCEL” and this will cancel the appointment for you. If you are not receiving these texts then please let us know your correct mobile number. You can update your information here: Update Your Contact & Address Details

Cancel by Phone

You can cancel your appointment by telephone on our main switchboard number 020 7428 5700 (choose option 1 for appointments and then select 2 to cancel an appointment).

Cancel over the Internet

If you use Patient Access to book appointments online, then you can also use Patient Access to cancel your appointments online as well. (even if you did not book the appointment through Patient Access.) Just click the “Cancel” button next to your appointment listed on the Patient Access home page.

Information notices