The Caversham Group Practice

Committed to providing quality NHS Care
0207 428 5700

Patient Rights and Responsibilities

As a patient you have the right to:

• see a doctor of the same gender wherever possible, if requested;
• a chaperone to be present during your consultation, if requested;
• make decisions about your plan of care before and during treatment, when
medically possible;
• refuse a recommended treatment to the extent permitted by law and to be informed
of the medical consequences of your refusal;
• receive a second opinion concerning the proposed procedure, if requested;
• make healthcare decisions in advance – if you provide us with a copy of your
advance directive, we will respect your wishes to the extent permitted by law;
• decline or withdraw from at any time, any research study you are asked to
participate in related to your illness. Your refusal to participate will not affect your
medical care;
• receive information related to the Data Protection Act (1998) and have records
pertaining to your medical care treated as confidential; and
• assistance from a patient representative (e.g. Patient Advice and Liaison Service or
Independent Complaints Advocacy Service) to resolve complaints or grievances
regarding your treatment and request a review if your concern is not resolved to your
• be fully informed if any part of the consultation is being used for training purposes
and be given the opportunity to agree or refuse prior to the start of the consultation;

As a patient you can expect:

• care to be provided in a safe setting, by competent and committed staff;
• considerate, respectful and compassionate care regardless of your age, race,
gender, religion, national origin, sexual orientation, or any physical or mental
• to be addressed by your proper name or by a name that is preferable to you;
• to be told the names of the doctors, nurses and other healthcare team members
directly involved in your care;
• coordination of sign language or foreign language interpretation services, if you
need them;
• information about your diagnosis, treatment, any expected results and the planned
course of treatment, including an explanation of the procedures;
• information on the risks and benefits of, or alternatives to, your treatment; and
• convenient and professional transfer to another facility when medically necessary.

As a patient we respectfully ask that you and/or your representative:

• provide all necessary personal information including your full name, address, home
telephone number and date of birth;
• provide complete and accurate information about your health;
• ask questions when you do not understand what your doctor or other member of
your healthcare team tells you about your diagnosis or treatment and work with them
on your care plan;
• inform your doctor if you anticipate problems in following prescribed treatment or if
you are considering alternative therapies;
• respect the doctor’s right to have a chaperone present for any examination or
procedure if it is considered appropriate;
• treat staff, other patients and visitors with courtesy and respect;
• abide by the facility’s rules and regulations;
• be on time for your appointments, and notify us as soon as possible if you cannot
keep your appointments. If you arrive more than ten minutes late for your
appointment, you may be asked to re-book.
• please note that there may be occasions when you or another patient wil need a
longer consultation. Sometimes this will delay your consultation. Please take this
into accoun t when you are waiting, because you may need a longer consultation at
some time.
• be considerate of noise levels, privacy and safety
• comply with policies to ensure the rights and comfort of all patients; and
• comply with the NO SMOKING policy in our facilities.