What is Patient Access?
With Patient Access, you can now access our services at home, work or on the move — wherever you can connect to the internet. What’s more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.
- Book, cancel & check the time of appointments 24/7 without having to phone.
- Order repeat prescriptions quickly and easily
- Update your address & contact details in seconds.
- View your Medical Record Securely Online, see this page for more details.
You can access this service online with your computer or tablet, you can also download free apps for iOS and Android devices by searching for “Patient Access” in the respective Apple or Google app stores.
Visit www.patient.co.uk/access to sign in or click the “Access Sign In” Button in the top right from any page on our website.
Not registered for patient access yet? You can come into the surgery and speak to any member of our reception team who will ask you to fill out a form where you choose your levels of access. We will then enable Patient Access for you and print off everything that you need to get started. Please bring proof of identity with you. Once you’ve done this, on the register now page, linked below, click the “Yes” button when prompted if we have provided you with a registration letter and enter your details as instructed in the letter.
You can self-register for Patient Access securely online, also from the link below, click the “No” button when prompted if we have provided you with a registration letter, this allows you to gain access to the system and set your password. However, you will only be able to book one appointment before your access is removed. To keep your access, you need to visit the practice with your photo ID to complete your registration. Please note that self-registration does not include Access to the Medical Record Viewer. For Medical Record Viewer Access, you will need to complete the Patient Access Registration Form and hand that in to reception on your visit.
Keeping your account secure
- You will set your own login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
- It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
- If you lose your login details or cannot access your account for some reason, we recommend that you contact us so that we can remove online access until you are able to reset your password.
- If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
- Be careful that nobody can see your records on screen when you are using Patient Access and be especially careful if you use a public computer to shut down the browser and switch off the computer after you have finished.
Frequently asked questions
Have you lost or forgotten your log in details?
You can try using the “I forgot my User ID or Password” or the “Get my User ID” functions on the Patient Access Sign In Page. If this does not help you get back into Patient Access then unfortunately you’ll have to re-register for this service. In future, please keep these details in a secure place so you can refer to them.
The ‘I forgot my password’ utility isn’t working
This is usually because you are asked to provide your “House Name/Number” and it doesn’t match what we have. What you submit into the online form is checked against our records to see if what we have is a close enough match. However, on our system this is really the first or second line of address.
Commonly there are slight discrepencies in the wording. E.g. Flat 5a we might also record as 5a without “Flat” or FLAT A, 5. None of these are wrong, but whatever you use needs to match what we have. We are happy to provide this to you over the phone, if you are having trouble. Alternatively, if you were to write in what you normally would do as either (but not both) the first line or the second line of address, then it may work.
Our Practice ID is 9355 Your Access ID can be found on your registration letter or by calling the practice. You will be asked a few questions to confirm your identity.
Why can’t I book a second appointment?
To prevent abuse of the system i.e. patients booking consecutive appointments one after the other, for extra time with their GP. We have limited online booking so patients cannot have more than one booked appointment on Patient Access. We will review this limitation periodically. In the meantime, if you need to make a second appointment, please get in contact with reception on the number at the top of this page (option 2). They will be able to book an additional appointment for you.
How is my privacy protected?
Not found the answer you are looking for?
Below is the Patient Access Support Website. You should be able to find the answer to any of your questions on there, if not, then please contact Patient Access Support via the knowledge base.