The Caversham Group Practice

Committed to providing quality NHS Care
Telephone: 0207 428 5700

What is the triage system?

Triage Doctor

All GPs take turns to act as the triage doctor.

This service allows you to contact a GP quickly if you feel you can not wait for a planned appointment.

Same-day appointments for URGENT care can be arranged by calling the surgery to request a callback from the triage doctor. The receptionist will ask you to provide a brief description of the issue to help the doctor who will be calling you back. They may ask you instead to book a planned appointment or direct you to our online form where you can submit a question for a doctor, the practice pharmacist or our administration team.

The triage doctor will aim to contact you by 1pm if you call the practice between 8:00am – 11:00am.

For the latest Covid-19 advice please visit www.nhs.uk. If you think you may have Covid-19, please do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 online service at https://111.nhs.uk/covid-19 to find out what to do next. Only call 111 if you can’t get help online. For further information on Coronavirus, please see here.