COVID-19

CORONAVIRUS/COVID-19
UPDATED24th March 2020

Dear Patients,

The latest information from the government, including how to protect yourself and your family and what to do if you have symptoms, can be found here.

Thank you for understanding the pressure that the NHS is under at the moment due to Coronavirus/Covid-19. The Caversham Group Practice continues to offer same-day and planned care but the way we work has changed as follows:

If you want to see a doctor or a nurse
We have moved to a ‘phone-first’ approach for same-day and planned appointments. This means that appointments booked via our Reception Team or online will now be conducted by telephone. Our practice doors are closed but we are open and, after your telephone appointment, we may invite you in to the practice to carry out an examination or perform key nursing tasks (e.g. wound care, infant vaccinations).

If you have a non-urgent question for a doctor, the practice pharmacist or our administration team then you can use eConsult, our online consultation tool. We aim to respond within one working day, and may resolve your problem straight away or advise you on booking a telephone or face-to-face appointment. This form replaces the practice email address, which is no longer accepting clinical queries or prescription requests from patients.

If you want a repeat prescription
There are three ways to renew your regular prescription:

1. Via Patient Access.
2. Using our online form.
3. By asking your high street pharmacist to request your medications for you.

We can only accepting requests over the phone for housebound patients or those unable to use the internet. Prescriptions are not available for collection from the practice but will be sent electronically to your nominated pharmacy. We aim to process requests in 3 working days.

If you want your results
We request that patients with the ability to use IT systems and computer technology to use Patient Access. If you are calling Reception for results, please wait until after 2pm.

If you want a letter
If you are self -isolating, you can request a note from the government here.

With the Coronavirus/Covid-19 pandemic, national guidance is rapidly evolving. Many of our patients are having to change their plans and make adaptations, such as not going to work, or cancellation of planned travel or activities. They may also have been advised to self-isolate, or have appropriately taken this decision themselves.

As you will appreciate, our team is under significant pressure, and we are having to prioritise care for unwell patients. This means that we do not currently have capacity to deal with requests for letters for employers, schools, travel and insurance companies.

Thank you for understanding.

For the latest Covid-19 advice please visit www.nhs.uk. If you think you may have Covid-19, please do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 online service at https://111.nhs.uk/covid-19 to find out what to do next. Only call 111 if you can’t get help online. For further information on Coronavirus, please see here.