The Caversham Group Practice

Committed to providing quality NHS Care
Telephone: 0207 428 5700

Baby Clinic Update

PLEASE NOTE; We no longer offer walk-in baby immunizations on the Thursday afternoon baby clinic. An appointment now needs to be booked for this.

Junior Doctors Strike

The BMA has announced strike action by junior doctors on the following dates:

  • 12 January 2016: Emergency care only between 8am on Tuesday, 12 January and 8am on Wednesday, 13 January (24 hours)
  • 26 January 2016: Emergency care only between 8am on Tuesday, 26 January and 8am on Thursday, 28 January (48 hours)
  • 10 February 2016: Full withdrawal of labour between 8am and 5pm on Wednesday, 10 February

For more information relating to the Junior Doctors Strike, please visit http://doctors.strikingly.com/

Appointment Availability

We are aware that we have had a very restricted availability of routine appointments recently. This has been due to a combination of staff sickness, annual leave and unexpectedly heavy demand.  We know this is a problem and are seeking address this problem in a number of different ways.

Where possible the GPs are offering additional appointments and cancelling all but the most important commitments outside the practice.  We are also attempting to recruit some short term locums to help with the current shortage of appointments. We continue to offer same day access for urgent problems. Please bear with us during a difficult period for the practice.

The Caversham Group Practice Partners.

Please see this video from the British Medical Association, who are running a national campaign about the workload in General Practice:

Patient Access is now live!

paccess-devices

We have just launched Patient Access, which is an electronic system that allows you to book appointments over the web 24/7 without the need to call the surgery within opening hours.

You can either register online and start booking appointments straight away or alternatively you can come in to the surgery to collect a letter which will guide you through the registration process and provide you with all the details you need to get started.

In the future we will add more features to this which may include viewing your medical records online and ordering repeat prescriptions, though this is not quite ready.

Click Here – To visit our dedicated page to Patient Access

Patient online FAQ’s

 

Telephone Appointments

Telephone appointments were seen by those present as a really useful service which two thirds of respondents were aware of. It was felt that patients needed to be made more aware of this service. See below for how we intend to publicise this and other service improvements.

Information about services provided by the practice:

It was agreed that the practice would look at producing a twice yearly newsletter. This would be emailed to PRG members, attached to repeat scripts and hard copies left at the front desk. A number of well organised community and resident association groups locally may be able to play a role in helping disseminate information. The idea of having a dedicated terminal with access to the practice website only was discussed and will be taken to the IT department at NCL.

In summary and going forward:

The practice is awaiting a management consultancy report specifically on improving capacity, access and the variety of appointments we offer. We are continuing to develop practice teams to enable us to maximise continuity of care and carer, which is something both we and our patients value highly.

Future meeting structure was discussed and it was agreed to make the practice premises and personnel available to the PRG on a regular basis, with agendas primarily to be determined by the group. For example the group has asked that, at our next meeting, we discuss the implications for the practice and for patient care of the NHS and social care bill.

Practice lead/administrator and a PRG convenor to be agreed at the next meeting.

Care offered by your doctor

Issues around availability of appointments with usual doctors, waiting times for these appointments and the importance that some patients attached to this was clear both from the survey and from the group present. Dr Amiel informed the meeting that w e are acutely aware that our patients sometimes find it difficult to see their own doctor – usually one of the GP partners – as quickly as they would wish. Work had been done and was ongoing to improve access and availability, additional doctors’ and nurses’ appointments and early morning, late evening and Saturday appointments had been added to the system, telephone surgeries to enable patients who do not need a face-to-face consultations to speak to the doctor of their choice were some of the recent initiatives put in place to address this.

The issue remains and consequently the practice is currently undertaking two initiatives, the first working with a Health Consultants looking at demand for appointments balanced against supply. The second looking at developing a clinical team structure model.; the key aim being to improve continuity for patients, while providing better support for all clinical staff. The idea of teams is at an early stage, but is based on small groups of doctors working together with a group of patients within the wider team. Each team, possibly three, would include two partners their registrars and one salaried doctor. Which team a patient belonged to would be based on which doctor they consider to be their usual doctor. The team size would be based on the number of clinical sessions offered by the clinicians to roughly the proportion of registered patients this equates to.