GP Appointments

You can make an appointment in person at reception or by telephoning the surgery.  Appointments are for 10 minutes and run from 09.00 - 10.20 and 14.00 - 18.20.  We also offer routine appointments on Saturday Mornings  and on some weekday morning  from 7.00am.

Please try to be on time for your appointment.  If you are more than 10 minutes late it may not always be possible for you to be seen.

We encourage patients to try to see their usual doctor each time and particularly to see the same doctor for the same problem.  However, you can choose to see another doctor if you wish.  

When attending for your scheduled appointment please try out our electronic check in.  This will log details of your arrival and automatically inform the GP/Practice nurse of the fact that you are now waiting to be seen

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Practice Nurse Appointments

These are booked via the receptionists in the same way as GP appointments. Most practice nurse appointments are for 15 minute slots although occasionally longer appointments are offered for specific purposes such as dressings or diabetic checks.
Our Nurses can deal with a wide variety of problems including the following:

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Cancellations

Approximately 15% of our routine appointments are wasted due to patients not attending.  We can usually fill an appointment even at very short notice so please help us by cancelling any appointments which are not wanted.
If you are unable to attend your appointment please ring to cancel it so that it can be offered to someone else.  You can cancel your appointment by telephone on our main switchboard number 020 3317 5345 (choose option 1 for appointments and then select 2 to cancel an appointment) .

Home Visits

If you are housebound or too ill to get to the practice, you can ask to be seen at home.

However. please do not ask for a home visit unless you really cannot get to the surgery because of a health problem.

GPs can see several patients at the surgery in the time it takes to get to a patient’s home. In addition, when making home visits, GPs do not have the facilities and equipment the surgery provides.

Non-urgent visits can be arranged with your doctor with a few days notice.
Urgent visits will be done as quickly as possible, but your own doctor may not be available. It helps if you can ring before 10.30.

Telephone Advice

If you wish to speak to your doctor, you will be asked to leave a contact number and a brief description of your problem.Our doctor will normally be able to return your call at the end of surgery.

If you are telephoning in an emergency, make this clear to the receptionist and one of the doctors will call you as soon as possible.

Telephone Consultations

We are introducing a pilot scheme whereby some of the GPs in the practice will be offering telephone consultations in addition to their usual appointments.  These appointments can be booked in advance or on the same day by our receptionsists and are designed to deal with simple issues which are unlikley to require a face to face consultation.  Your receptionsist will inform you of the availability of these appointments.  If the initial trial starting in April 2008 is successful, we may offer these appointments more widely.

Urgent Problems

If you have an urgent problem, you can ask to discuss this with a doctor on the same day.  The receptionists will take your telephone number and a doctor will call you back to discuss your problem in more detail.

You can also call the Emergency Doctor for advice. To do so call 020 3317 5345 and ask to speak to the Emergency Doctor.
If the Duty Doctor is not available you can leave a message and they will get back to you as soon as they can.